Outbound Call Centre Supervisor - Leadership Role in Bali

Are you a dynamic leader with a passion for driving team performance and delivering exceptional customer experiences? PERSOL is seeking an Outbound Call Centre Supervisor to lead our high-energy survey operations team in Bali. This is your opportunity to make a significant impact on our customer satisfaction scores and team morale. In this role, you'll manage a team of 10-15 agents, ensuring they are equipped with the tools and training to excel in their daily interactions. Our team is based at our office on Jl. Raya Kuta, Bali, and we offer a competitive salary package to attract and retain top talent.

As an Outbound Call Centre Supervisor at PERSOL, you'll be at the forefront of our customer engagement strategy. You'll work closely with our data analysts and marketing teams to develop and implement survey campaigns that drive meaningful insights. Your leadership will be crucial in maintaining high-quality standards and fostering a positive work environment. Join us in Bali and be part of a company that values innovation, teamwork, and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of 10-15 outbound call centre agents.
• Develop and implement training programs to enhance agent performance.
• Monitor and report on key performance indicators (KPIs) such as call resolution rates and customer satisfaction scores.
• Collaborate with data analysts and marketing teams to design and execute survey campaigns.
• Ensure compliance with company policies and industry regulations.
• Conduct regular team meetings to address performance issues and provide feedback.
• Stay updated with the latest trends and best practices in outbound call centre operations.
• Contribute to the overall strategic goals of the company by driving customer engagement and satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a supervisory or management role within the call centre industry.
• Proven track record of successfully managing and leading teams.
• Strong understanding of outbound call centre operations and best practices.
• Excellent communication and interpersonal skills.
• Certification in call centre management or a related field is a plus.
• Proficiency in using CRM software such as Salesforce or Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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